Refund policy

You may request a refund of unused credits at any time. Because credits are granted only after a successful, verified payment, unused-credit refunds are processed back to your original payment method via Stripe.

An article is "delivered" once it reaches the ready state after you approve its outline. Because the outline-approval step is an explicit checkpoint where you approve the direction before any credit is spent, we generally do not refund delivered articles except in the case of a technical failure on our side.

If generation fails after you approve an outline, Rank Force automatically refunds that credit to your ledger — you never lose a credit to a system error ("delayed, not lost").

Email support@rankforce.io with your account email and the details. We aim to respond within one business day. This policy, together with the outline-approval timestamp, is the basis on which we respond to payment disputes.